Can I operate my TigerShark under a pool cover?

Yes, as long as the pool cover allows the floating cord to move freely about the pool.

Will I save money by using an automatic pool cleaner in my pool?

Due to the added circulation provided by an TigerShark, you may find that using an automatic pool cleaner reduces the amount of chemicals needed in your pool and that your pools filter system may not have to work as hard to clean the pool - reducing your electricity costs.

What types of warranties are offered with the TigerShark pool cleaner?

The warranty period on Hayward products varies for each cleaner, however all cleaner warranties include parts (excluding wearable items and filters), and labor at no charge. Repairs are performed at any of our nationwide network of Hayward Authorized Service Centers.  Visit the Locator page to find one near you.

Why is it important for me to register the warranty of my newly purchased TigerShark pool cleaner?

Submitting the warranty registration helps Hayward in their process to continually update and design products to better suit your needs. Your registration also confirms your right to protection under the terms and conditions of the warranty specified in the owner's manual of your TigerShark pool cleaner.

Why should I subscribe to POOLSIDE?

POOLSIDE provides information on new products, outdoor entertaining, pool safety, and the latest trends and advances in pool products.  You can send a technical question to the Editor in our Dear POOLSIDE section.  And as a subscriber, you will be informed of the latest specials, promotions, rebates and contests.

How much email will I get from Hayward?

Currently, we're issuing four newsletters per year.

How do I subscribe to the mailing list?

You can subscribe to POOLSIDE by visiting: this link and entering your information.

How do I remove my name from the mailing list?

To remove your name from our e-mail list, go to, enter your e-mail address and click the "Unsubscribe" button. Or you can open a POOLSIDE newsletter, select the red “Unsubscribe or update your email address” link at the bottom of the page, and remove your name or change your Email address.

I’ve subscribed to POOLSIDE but I haven’t received any newsletters.

Please check your junk-mail inbox settings to see if POOLSIDE newsletters are being flagged and auto-deleted as junk mail. Many mail programs have a junk mail or SPAM folder that you should also check.  You should verify that Hayward is on your “safe” list (also known as friends list).  The address you want to allow is

Another common reason that you may not be receiving the newsletter is that your mailbox may be over or close to the size limit imposed by your provider. In this case, check with your email provider to learn what is required to clean your mailbox.

Unit is shutting off on “High Vacuum Alert”

  • Check for blockage of bottom drain
  • Check for clogged pump strainer basket, or clogged skimmer basket
  • Clean the filter
  • If filter is clean, and baskets are clean, press the “OK” button to re-start
  • Call for service